Cancellation & Holiday Policy

I understand that plans can change, and I’ll always do my best to be flexible when I can. At the same time, when you book with me, I reserve that time specifically for you and your pet. Last-minute cancellations can make it difficult to offer that time to another family, so I ask that clients please provide as much notice as possible.

Cancellations & Rescheduling

48+ hours' notice: No cancellation fee.
24–48 hours' notice: 25% of the scheduled service total will be charged.
Less than 24 hours' notice: 50% of the scheduled service total will be charged.
Same-day cancellations and no-shows: 100% of the scheduled service total will be charged.

If an emergency or unexpected situation comes up, please reach out. I understand that life happens, and I will always consider individual circumstances when possible.

For recurring clients: repeated last-minute cancellations may require changes to future scheduling or payment arrangements.

Holiday Rates

Holidays are some of my busiest times of the year, and they often mean giving up personal time to make sure your pets are cared for while you’re traveling or celebrating. Because of the increased demand and limited availability, a holiday surcharge will apply to all services booked during designated holiday periods.

Holiday Surcharge

Holiday Rate: +$15 per visit

For overnight or extended stays, the holiday surcharge will be applied to each applicable day.

Holiday Dates

Holiday rates apply to:

New Year's Eve New Year's Day Easter Memorial Day Weekend Independence Day Labor Day Weekend Thanksgiving Christmas Eve Christmas Day

Additional dates surrounding major holidays may also be considered holiday periods depending on availability and demand.

Holiday Cancellations

Holiday bookings require additional planning and are reserved specifically for your pet. Because holiday availability is limited:

7+ days' notice: No cancellation fee.

3–7 days' notice: 50% of the scheduled service total will be charged.

Less than 72 hours' notice: 75% of the scheduled service total will be charged.

Same-day cancellations and no-shows: 100% of the scheduled service total will be charged.

A deposit or full payment may be required to secure holiday bookings.

I truly appreciate your understanding of these policies. My goal is to provide dependable, loving care for every pet I work with while also maintaining a schedule that allows me to give each client the time and attention they deserve.

Thank you for trusting me with your pets!